Five Ways to Improve Your IVR System
"Customer dissatisfaction has been growing at alarming rates in the last few years," notes industry observer Natalia Kishina, saying the American Management Association has found that "68 percent of...
View ArticleVIP Interactive Voice Response from Interact Delivers Business Communication...
In the business communications environment, the digital exchange of information is gaining ground, but not quite displacing the importance of voice. Instead, voice is being combined with next...
View ArticleToday's Modern IVRs Are 'Not Your Father's IVR'
Once upon a time, IVRs were the bane of pretty much everyone's existence. Customers hated them because they seemed to be a locked gate that kept them from getting where they wanted easily. Companies...
View ArticleInteract Launches Interactive Voice Response Channel on TMCnet
(Norwalk, CT - [February 1, 2011]) Technology Marketing Corporation (TMC) today announced that the Interactive Voice Response channel, sponsored by Interact, has been launched as the newest addition to...
View ArticleWireless Carriers Leverage Interactive Voice Response for Location-Based...
Location-based services allow Interactive Voice Response systems to pull location information from a database based upon some caller input or Caller ID. This means wireless carriers can use cellular...
View ArticleiB Management Solutions Supports Interactive Voice Response Services for ATM...
Security technology specialist, iB Management Solutions, has developed resiliency modules for CIAS (Cencon IVR Automation System). CIAS is a third party solution which provides an automated telephone...
View ArticleInteractive Voice Response System Boost Business Efficiency
If you're using anInteractive Voice Response system to improve your business processes and efficiency, there is no use wasting your time with one that won't make the most out of your customer data.
View ArticleInteractive Voice Response System Scam Hooks Bank Customers
A rapid-spreading scam hit Malaysia recently dealing with a not-so-real bank, an IVR, and a number of gullible customers.
View ArticleVoice Verification Gains Momentum in Interactive Voice Response Applications...
From speaker verification in an interactive voice response (IVR) banking application to employee time tracking and verification, voice recognition and verification is slowly gaining momentum as higher...
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